May 1, 2020

A COVID-19 Update from Tom Zimbrick

Dear Friends,

Zimbrick is committed to the safety and well-being of our customers and our employees. This is, and will remain our highest priority. We are driven by this highest priority and guided by our Core Values. Two of our Core Values are Outstanding Customer Service and Continuous Improvement. These values have been our True North as we make changes to the way we do business. We strive for safety and convenience. This is especially true today.

We are open for business and will continue to adapt as the restrictions are gradually lifted. People are getting out and about more and more, connecting virtually and in a socially distant way. During these times, we are often asked:

  1. Can you provide safe and reliable transportation? The answer is YES!
  2. Can I do business with you in a virtual way? The answer is YES!
  3. What are you doing to provide a safe and healthy environment if I come into the dealership? The answer is A LOT and we provide details below:

For sales, we can provide safe and reliable transportation in a virtual or socially distant way.

You can buy a vehicle from home:

  • You can get a virtual walk around of the vehicle, noting the specific features that you want and need.
  • You can get a trade appraisal, with your involvement, without coming to the dealership.
  • Your involvement would be to use your phone to take pictures and videos of your vehicle so we can get an accurate description of the miles and condition.
  • You can get a price quote over the phone and by email or text.
  • You can review financing and protection options for your vehicle online and over the phone.
  • You can arrange financing, with our many lenders, over the phone or by email.
  • We can deliver your new or used vehicle, with certain restrictions, to your home, our dealership, or at a place of business.
  • Our technology will provide options for you to make a decision that is right for you.

We want to be as flexible as you need us to be, and we are working hard to find ways to say "Yes." If you decide to come to the dealership, you'll see we've made a few changes. 

Sales hours are now: 

  • Monday - Friday: 9:00 am - 5:00 pm 
  • Saturday: 9:00 am - 3:00 pm
  • Sunday: Closed

We care about your safety and want to respect limit the amount of time you are away from your home. You can come in or make an appointment. Appointments will allow us to properly prepare your shopping experience and limit the number of people in one area, in compliance with Governor Ever's Stay Safe at Home Order. Prior to the appointment, we can do a great deal to prepare in advance through phone, email and tools on our websites.

  • We will continually be disinfecting the common touch points in our facility as well as new and pre-owned vehicles as we strive to protect the safety of you and our team during the vehicle purchase process.
  • We have educated our employees and, wherever possible, increased physical space for social distancing.
  • Prior to any test drive, we will disinfect vehicles. Appointments will allow us to prepare the vehicle before you arrive. We can assist with a map and a suggested route so you can experience both city and highway driving conditions.
  • We can provide a trade value with a virtual, touchless appraisal process.
  • For your service and parts needs, we can provide safe and reliable transportation. We have adjusted our service hours and implemented several changes. 

Service hours are now:

  • Monday - Friday: 8:00 am - 5:00 pm
  • Saturday and Sunday: Closed

If you wish to wait for your vehicle, our common areas have signage to signal our social distancing policies. For your safety, self-serve beverages and snacks are not available. If you do not choose to wait, we have installed touchless service and can provide this experience through scheduled appointments.

  • You can schedule service online on any of our websites or by phone.
  • For after-hours service, please use our night drop boxes. During normal hours, please pull into the service drive, but stay in your vehicle.
  • We will disinfect the common touch points of your vehicle when we receive it and again after service is completed.
  • Your Service Advisor will send you updates on your vehicle through phone, email or text.
  • Payments can be made over the phone to help keep the process touchless.
  • Notify your Service Advisor when you'd like to pick up your vehicle. Your disinfected vehicle will be waiting outside, ready for you to drive away.
  • Car washes are currently not available.

For your collision repair needs, our body shops can provide safe and reliable transportation. We changed our hours and have implemented several changes. 

Body Shop hours are now:

  • Monday - Friday: 8:00 am to 5:00 pm
  • Saturday and Sunday: Closed

Our Body Shop estimates and drop offs are touchless as well. You can schedule a Touchless Estimate at any of our 4 locations. You can also request an estimate directly from our website on your smart phone. Using your mobile phone, the tool on our site will ask you to enter your contact information, basic information about your vehicle and the location of the damage. All you need do is let the tool walk you through exactly which photos to take.

  • We will call, text or email your estimate.
  • If you wish, you can also schedule an estimate appointment online, or come into one of our 4 locations during operating hours.
  • When you arrive for your appointment, please pull directly into the body shop drive, but stay in your vehicle.
  • We may ask you step out of the vehicle in order to provide safe social distancing while we make note of your mileage and your VIN number.

If you choose to drop off your vehicle for repairs after our operating hours, please use our night drop boxes.

  • Your Estimator will send you updates on your vehicle through phone, email or text.
  • Payments for deductibles can be made over the phone to help keep the process touchless.

It is important for you to know, these are not just talking points. These are new processes in actual practice to keep you and our employees safe. We are not perfect, and we are working hard to get better. We remain confident that our level of service will be what you expect, and what many of you have experienced for over 55 years.

Thank you for your patience and understanding. We are working hard to find ways to say "Yes." 

The Zimbrick Team is ready to serve you.

Be well,

Thomas J. Zimbrick
Chief Executive Officer
Zimbrick, Inc.