August, 2020

A COVID-19 Update from Tom Zimbrick


Dear Friends,

Zimbrick is committed to the safety and well-being of our customers and our employees. This is, and will remain our highest priority. Our goal is to proactively protect you, and our employees from COVID 19.  We are open for business and will continue to follow the advice of the CDC and guidelines of the Badger Bounce Back task force. 

As restrictions change, we are often asked:

  1. Are you wearing masks?  The answer is YES!  All Zimbrick employees are wearing masks, in accordance with the Dane and Milwaukee County Mandatory Mask Orders. Customers will see signs reminding them to "mask up" as they enter any Zimbrick building.  
  2. What else are you doing to provide a safe and healthy environment if I come into the dealership? The answer is A LOT and we provide details below.
  3. Can you provide safe and reliable transportation? The answer is YES!
  4. Can I do business with you in a virtual way? The answer is YES!

We can provide safe and reliable transportation in a safe and healthy environment, in a virtual or socially distant way. We want to be as flexible as you need us to be, and we are working hard to find ways to say "Yes."

 

Safe & Healthy Environment

If you decide to come to the dealership, you'll see we've made a few changes.  We care about your safety and want to limit the amount of time you need to spend at our dealerships. 

  • You can come in or make an appointment. Appointments will allow us to properly prepare your shopping experience and limit the number of people in one area. Prior to the appointment, we can do a great deal to prepare in advance through phone, email and tools on our websites.
  • All Zimbrick employees are wearing masks. In addition, most areas of face to face interactions now include a plexiglass barrier to further protect our customers and employees.  
  • We are continually disinfecting the common touch points in our facility as well as new and pre-owned vehicles as we strive to protect the safety of you and our team during the vehicle purchase process.
  • We have educated our employees and, wherever possible, increased physical space for social distancing.  For you safety, you may also see signage restricting the number of people in an area.  
  • Prior to any test drive, we will disinfect vehicles. Appointments will allow us to prepare the vehicle before you arrive. We can assist with a map and a suggested route so you can experience both city and highway driving conditions.

 

You can buy a vehicle from home:

  • You can get a virtual walk around of the vehicle, noting the specific features that you want and need.
  • You can get a trade appraisal, with your involvement, without coming to the dealership. Your involvement would be to use your phone to take pictures and videos of your vehicle so we can get an accurate description of the miles and condition.
  • You can get a price quote over the phone and by email or text.
  • You can review financing and protection options for your vehicle online and over the phone.
  • You can arrange financing, with our many lenders, over the phone or by email.
  • We can deliver your new or used vehicle, with certain restrictions, to your home, our dealership, or at a place of business.
  • Our technology will provide options for you to make a decision that is right for you.

 

Service & Parts

If you wish to wait for your vehicle, our common areas have signage to signal our social distancing policies. All Zimbrick employees are wearing masks. In addition, most areas of face to face interactions now include a plexiglass barrier to further protect our customers and employees.  For your safety, self-serve beverages and snacks are not available

If you prefer touch-less service, we can provide this experience through scheduled appointments.

  • You can schedule service online on any of our websites or by phone.
  • For after-hours service, please use our night drop boxes. During normal hours, please pull into the service drive, but stay in your vehicle.
  • We will disinfect the common touch points of your vehicle when we receive it and again after service is completed.
  • Your Service Advisor will send you updates on your vehicle through phone, email or text.
  • Payments can be made over the phone to help keep the process touch-less.
  • Notify your Service Advisor when you'd like to pick up your vehicle. Your disinfected vehicle will be waiting outside, ready for you to drive away.


Body Shop & Glass Repair

Our Body Shop estimates and drop offs are touch-less as well. You can schedule a touch-less estimate at any of our 3 locations. You can also request an estimate directly from our body shop website on your smart phone. Using your mobile phone, the tool on our site will ask you to enter your contact information, basic information about your vehicle and the location of the damage. All you need do is let the tool walk you through exactly which photos to take.

  • We will call, text or email your estimate.
  • If you wish, you can also schedule an estimate appointment online, or come into one of our 3 locations during operating hours.
  • When you arrive for your appointment, please pull directly into the body shop drive, but stay in your vehicle.
  • All Zimbrick employees are wearing masks. 
  • We may ask you step out of the vehicle in order to provide safe social distancing while we make note of your mileage and your VIN number. For you safety, you may also see signage restricting the number of people in an area.     
  • If you choose to drop off your vehicle for repairs after our operating hours, please use our night drop boxes.
  • Your Estimator will send you updates on your vehicle through phone, email or text.
  • Payments for deductibles can be made over the phone to help keep the process touch-less.

 

It is important for you to know, these are not just talking points. These are new processes in actual practice to proactively protect you, and our employees from COVID 19.  We are not perfect, and we are working hard to get better. We remain confident that our level of service will be what you expect, and what many of you have experienced for over 55 years. 

Thank you for your patience and understanding. We are working hard to find new ways to say "Yes." 

 

The Zimbrick Team is ready to serve you.

 

Be well,

Thomas J. Zimbrick

Chief Executive Officer

Zimbrick, Inc.